- Frequently Asked Questions (FAQs)
What is Army Emergency Relief and how can I apply?
Army Emergency Relief is a non-profit organization that provides financial assistance in an unforeseen emergency situation to Active Duty Soldiers, Family Members, Retiree, Retiree’s Family Members, Widows and Widowers. The assistance is provided as a loan, grant or a combination of both. Application maybe submitted on line. For more information, please contact Army Emergency Relief at telephone number (719)526-4783.
Can I get assistance with first month rent or my initial deposit?
For any AER assistance case, it always begins with an application. We will also need supporting documentation with an application. For the case above, we need an official print out from the landlord or property management company showing the move in costs, a copy of the latest end of month leave and earnings statement (LES), and complete all the documents in the application packet (AER 101, Budget, & AER 575). Once all these are complete, upload https://aerprod.powerappsportals.us/
My spouse had to quit her job and hasn't found anything additional but our moving expenses are much higher than we expected and now we don't have money for furniture?
AER does provide assistance with basic furniture when a Soldier is establishing their first house hold, a single Soldier authorized to move out of the barracks, or to replace items lost in a fire or natural disaster. Many times there are situations that we cannot assist with, but the underlying event could cause a financial hardship with other categories that we can assist with. If there is a financial emergency, we can get the process started with the AER documents listed above upload your complete packet to https://aerprod.powerappsportals.us/
How much of my monthly income should go towards my rent?
There are many different ratios for housing costs which vary from each person’s own situation but the three most popular are 25%, 28%, & 36% ratios. The 28% and the 36% can be seen when purchasing a house as these are banking standards for reviewing an individual/couples total debt. Check out the Fort Carson Mortgage Qualification worksheet at: https://carson.armymwr.com/download_file/70955/11643
Every location has a different cost of living and many times rent may be outside of this range but a good rule to stick to is: never pay more than the BAH rate, to include utilities. This way, when PCSing, we won’t run into financial problems due to relying on extra income from BAH. Imagine PCSing from Colorado, which an E4 BAH is currently $1,774, to Fort Hood which is $1,149.
We should try to play it safe and stay within 25% of gross (total) income to be used for housing (rent, utilities, insurance, etc.) Let’s look at a married E-4 in Colorado.
Gross Income: $4,655.81 Monthly ($55,869.72 Yearly)
Base Pay: $2,507.10
Housing Ratio Gross Pay * .25 (25/100 = 25%)
25% $4,655.81 * .25 = $1,163.95
Front End Gross Pay * .28 (28/100 = 28%)
Ratio $4,655.81 * .28 = $1,303.63
Back End Gross Pay * .36 (36/100 = 36%)
Ratio $4,655.81 * .36 = $1,676.09
When we lower our expenses, there is more money to put towards other debts, goals, savings, and our future!
I just signed a rent agreement two months ago and now found out I have to deploy?
Here is information from the Service members Civil Relief Act located on justice.gov.
Section 3955 of the SCRA, 50 U.S.C. § 3955, addresses the topic of lease terminations. With respect to residential apartment leases, the SCRA requires that the premises be occupied (or are intended to be occupied) by a service member or a servicemember’s dependent(s). 50 U.S.C. § 3955(b)(1). Additionally, the lease must either be executed by a person who later enters military service, or is in military service and later receives permanent change of station (“PCS”) orders or deployment orders for a period of at least 90 days. Id. at § 3955(a)(1). To terminate a residential lease, the Soldier must submit a written notice and a copy of his or her military orders – or a letter from a commanding officer – by certain methods to the landlord or landlord’s agent. Id. at § 3955(c) & (i)(1). If a servicemember pays rent on a monthly basis, once he or she gives proper notice and a copy of his or her military orders, then the lease will terminate 30 days after the next rent payment is due. 50 U.S.C. § 3955(d)(1). If a servicemember lessee dies while in military service, the spouse of a lessee may terminate the lease within one year of the death. Id. at § 3955(a)(3).
In order to stay protected we need to mail your written notice as a certified letter with return receipt, which will give us documentation of when you notified your landlord.
I'm still at my old duty station but I found a house that I could rent, can AER assistance help prior to me getting there?
Be very wary if you are renting sight unseen. Watch out for some of these likely signs of a scam:
I was told to wire money
This is the surest sign of a scam. There’s never a good reason to wire money to pay a security deposit, application fee, first month’s rent, or vacation rental fee. That’s true even if the scammers send you a contract first. Wiring money is the same as sending cash, once you send it, you have no way to get it back.
I was told I need a security deposit or first month’s rent before we have met or sign a lease
It’s never a good idea to send money to someone that we never met in person for an apartment we haven’t seen. If we can’t visit an apartment or house in person, ask someone we trust to go and confirm that it’s for rent, and that it is what was advertised. In addition to setting up a meeting, do a search on the owner and listing. If you find the same ad listed under a different name, that’s a clue this may be a scam.
They told me they’re out of the country
But they have a plan to get the keys into our hands. It might involve a lawyer or an “agent” working on their behalf. Some scammers even create fake keys. Don’t send money to them overseas. If we can’t meet in person, see the apartment, or sign a lease before we pay, keep looking. What if the rental itself is overseas? Paying with a credit card or through a reputable vacation rental website with its own payment system are your safest bets.
As a Newcomer, just arriving to Fort Carson, how may I receive food assistance?
You may contact Army Community Service Financial Counselors for assistance with food. Assistance maybe provided by Army Emergency Gift Certificates, Emergency Food Banks or applying for Army Emergency Relief Assistance. Please contact Army community Service, Financial Readiness Program for further information at 719-526-4601.
Can I get assistance for hotel lodging until I find a place to live and if so who can assist me?
Please contact Army Community Service, Financial Readiness Program at www.carson.army.mil/acs and drop down to Financial Readiness or telephone number 719-526-4601/526-4783.
How can I apply for emergency financial assistance after normal duty hours?
If Army Emergency Relief assistance is needed after normal duty hours or on the weekends, holidays, please contact American Red Cross at telephone number 1-877-272-7337.
Am I getting paid correctly? LES Questions?
Talking to your leadership, S1, and Finance can help you fix any pay issues. Coming from different locations you may see that Colorado or Conus duty stations do not get COLA or additional entitlements. Please consider Army Community Service Financial Counselor(s) to sit down with you and review your LES, check military pay tables, as well as BAH rates to see if you are being paid correctly.
Why am I (still) living paycheck to paycheck?
Avoiding lifestyle inflation is difficulty and we want to make sure we are using our paycheck as efficient as possible. I would recommend to download the FRP budget worksheet let’s analyze our living expenses and debt expenses versus income. Let's get our expenses and income on paper to see where the money is being utilized monthly so we can start setting ourselves up for success and working towards the future we want!
I feel trapped and overwhelmed with debt, what can I do? Should I file for bankruptcy?
Debt can be destructive to our finances and it is the reason why we need to make a change to our lifestyles and begin paying it down little by little. One of the most effective ways to pay off debt is the debt snowball or avalanche method. Download the Financial Readiness Debt Reduction Calculator and come in to talk to a Financial Counselor so that we can become debt free together.
I have some collection accounts in my name and debt collectors keep calling me, what should I do?
First, don’t panic. Let’s work together and make contact with these agencies by having them (the collection company) validate the debt. Contact the Financial Counselors at ACS and we have sample templates that we can use in order to start clearing up these collections accounts. Once the debt(s) are validated we start the negotiation process together.
I am not sure if I have a credit score or what items are on my credit report?
By law we are allowed to check our credit reports for free at www.annualcreditreport.com. It is a good habit to at least check one report every four months so that we can monitor the information for accuracy and catch any errors or possible breaches to our credit within a reasonable time. An ACS Financial Counselor can work with you in order to navigate the process and explain the information on your credit report.
What’s a good score? How do I improve my Score?
If you do not have a credit score of 700 or better (remember the FICO score goes from a low 300 to a maximum 850) come make an appointment and lets tweak our habits so that during your time at Fort Carson we can try our best to get above the 700 mark. The best way to build credit is to identify a small recurring budget item (Netflix, cellphone, etc.) that we pay with our no fee credit card and set up an automatic payment(s) to pay the balance off in full every month.
Why is investing important? How do I get started?
Imagine twenty or thirty years from now what you will be doing and where you will be living. There will be a point in time when we chose not to work and we will still need to have income to provide for our lifestyle. Investing is a way that we can consistently put money away each month and slowly build wealth by investing or buying companies (stocks) and/or loans (bonds). They best and easiest way is to participate in your employer’s 401(k) plan which is the Thrift Savings Plan(TSP).
How do I set up the TSP and where is my money going?
To determine how much of your paycheck is going to your TSP account we will need to log into mypay.dfas.mil to check this amount. This money then goes into your investment account which we can view at www.tsp.gov. This can be somewhat overwhelming, so please make a one on one financial appointment with a Financial Counselor at Army Community Service to review the process and discuss your investment options.
Begin the application process by downloading and filling out the following documents:
· Supporting Documentation, See Checklist
When you have completed the above documents, please save them all in the same folder/directory on your computer as this will make it easier to upload all the documents into the online portal.
Begin the process by submitting your request online at:
If you are requesting assistance for EMERGENCY TRAVEL or FUNERAL COST, please follow the steps above and then call us at 719-526-4783 for further guidance. IF ACS IS CLOSED, CALL THE AMERICAN RED CROSS AT: 1-877-272-7337
Below are screenshots of setting up a profile and submitting an application via https://aerprod.powerappsportals.us/