Mobilization, Deployment & Stability Support Operations (MD&SSO)

Hours of Operation

Monday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 5 p.m.
Wednesday 9 a.m. - 5 p.m.
Thursday 8 a.m. - 5 p.m.
Friday 8 a.m. - 5 p.m.
Saturday Closed
Sunday Closed


6303 Wetzel Ave
Building 1526
Google Map

WiFi Available

Handicap Accessible



The Mobilization, Deployment & Support Stability Operations (SSO) Program provides Active Duty, Reserve, and National Guard units with pre and post deployment/mobilization briefings, Family Readiness Group assistance, information and referral services, and resource materials. The information and material is designed to support unit commanders in preparing service members, civilian employees, and their families for military operations.

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This is a stressful time for you and your family. Having a loved one mobilize or deploy means shifting roles and changing responsibilities while trying to maintain a stable family life. Mobilization, Deployment, & SSO will assist units and their Families in preparing for deployment.

Mobilization, Deployment & SSO will assist Unit Leadership with identifying unit specific concerns and challenges that may be faced throughout the deployment cycle, and prepare a unit specific plan of action using the available resources to overcome those challenges and concern successfully.

We also understand how deployments effect the children of military families. ACS has licensed clinical professionals that can help children recognize and express their feeling of deployment and change, and provides them with coping techniques, and positive emotional outlet ideas.

Mobilization, Deployment & SSO offers training for Soldiers and spouses who are facing deployment. It is designed to inform Family members & Soldiers of some of the changes and challenges that may come with the deployment transition. This training also provides the basic tools needed to grow, thrive, and bounce back from the challenges of adversity.

Rear Detachment training is specifically designed to assist Rear Detachment teams on how to handle challenges that may arise during deployments. Training focuses on the Family Readiness Group, problem solving, and community resources.


Separation is never easy and unfortunately as we all know, Army life means separation. Although you may not be together, there are many things that you can do to strengthen your relationship. Whether this is your first or one of many separations, remember, ACS is here to assist you. We understand that the stresses that you as a parent, child, or loved one can go through. We also understand the having some sort of support system is essential, whether it's a family readiness group, a church group or a friend. Talking to someone and staying busy can make the time easier.

Trauma briefs or "incident briefings" assist Family members of deployed Soldiers in receiving and processing information and feelings when a unit has experienced a casualty or serious incident. Briefs are held at the request of a unit, with a unit Chaplain and Military & Family Life Consultant in attendance.

Reunion & Reintegration

With the anticipation of the end being near, this is a joyous time for you, your Soldier and your Family. Soldiers are ready to return and happy to be home, yet may feel guilty about the things they have missed. Patience and communication will help ease the transition. If there were unresolved marital or family problems before the deployment, they may not have gotten better during the deployment. Realize it will take time and effort to resolve such problems. Be patient and keep expectations reasonable. Take advantage of all available resources that Army Community Service has to offer.

Reintegration training* is available for all redeploying units and Family members are encouraged to attend. This training is designed to inform Soldiers and Family members of some of the changes and challenges that may come with the transition back home.  These briefings are given by subject matters experts and provide the tools and techniques necessary to make the transition back home more enjoyable for the whole family.

*Reintegration Training University is also available on-line for individual re-deployers

Children and Deployments

Children, just like adults, deal with feelings of deployments. Children's actions can give you many signs about how they may be coping with a parent deployed, and they may react differently than what the parents expected or hoped for. Children can also pick up on your feelings and emotions regarding deployment. Communicate with children, so they know what to expect. For more information on helping children cope with deployment contact (719) 651-7459 or 524-1991 to speak to a Military Family Life Counselor (MFLC).

Army Reservists & National Guard

While on active duty, the Mobilization, Deployment, & SSO program offers assistance, resources, training, and support to Army Reserve and National Guard units, their Soldiers, and Family members during times of activation, mobilization, deployment, and demobilization.

Military & Family Life Counselor Program

Military & Family Life Counselors are Masters or Ph. D. level Licensed Clinical Counselors, who work with families, individuals, couples, and children to provide non-medical problem identification, counseling services, and psycho-education regarding the stressors of military life. Services are offered on or off military installations, are confidential and private (excluding reports of child abuse, domestic violence, and duty to warn situations), and are FREE. Counselors are available on a walk in basis at ACS, by appointment in the units, and in the on-post schools.

U.S. Army Operation R.E.A.D.Y (Resources for Education and Deployment and You)

Operation R.E.A.D.Y. serves as a valuable tool that provides Soldiers and Families with standardized training modules and resource books designed to help them cope with the personal, family and financial issues that are faced during times of deployment. Operation R.E.A.D.Y. resources are available for download at Army One Source web-site, under Family Programs, Mobilization & Deployment, Operation R.E.A.D.Y. 

Family Readiness Group

The Family Readiness Group (FRG) is an officially command-sponsored organization of family members, volunteers, and Soldiers belonging to a unit that together provide an avenue of mutual support and assistance and a network of communications among the family members, the chain of command, and community resources. FRGs are an integral part in Soldier and Family readiness process.

FRG Leader Training is conducted on a quarterly basis, and ensures that the FRG leadership is prepared for the challenges that may arise due to mobilization and deployments. It teaches FRG Leaders how to set up, maintain, and lead the volunteers of an FRG according to AR 608-1. 

FRG Key Contact training is designed to assist key contacts in the unit's FRG with the basics they need to perform the duties associated with the role. Topics include how to handle a crisis phone call, when to turn the call over to the FRG Leader or Rear Detachment Commander, and who and when to notify in emergency crisis situations. The training also teaches how to manage and track their call rosters. 

FRG Fund Custodian training focuses on how to manage and set up an FRG account, how to submit monthly reports, fundraising, and solicitation regulations. 

Care Team Training prepares volunteers to assist a Family during a time of tragedy or loss. Topics include casualty notification, grief responses, roles, expectations and self-care. 

Family Member Resources & Helpful Links

Military One Source
Army One Source
Army Reserve Family Programs
Military Child Education Coalition
National Association of Child Care Resource & Referral Agencies
National Military Family Association
Operation Military Kids
Virtual Army FRG Website 

Ready Army

Ready Army is the Army’s proactive campaign to increase the resilience of the Army community and enhance the readiness of the force by informing Soldiers, their Families, Army Civilians and contractors of relevant hazards and encouraging them to Be Informed, Make a Plan, Build a Kit and Get Involved. Through outreach and education, Ready Army calls our Army community to action and aims to create a culture of preparedness that will save lives and strengthen the nation.

Ready Army website:

About Ready Army:

Are you and your Family ready for an emergency?

Emergencies affect hundreds of people every year. One may hit your installation and community and affect you and you’re Family. When emergencies occur, military and civilian organizations respond, but it takes time to mobilize, and they focus on the most critical needs first.

Failure to prepare can put yourself, your Family and your property in jeopardy! It’s up to you. Prepare strong.

Ready Army seeks to inform the Army community of all hazards and to provide targeted preparedness information to Soldiers, their Families, Civilians and contractors worldwide.

Check out the Ready Army video at:

Emergency Family Assistance Center (EFAC)/Community Information Center (CIC)

Welcome to the Fort Carson Army Community Service EFAC/CIC webpage. The Family Assistance Center is activated during a real world event or major deployment, serving as the resource center for emergency help to Soldiers, their Families, Civilians and contractors worldwide.

Some services which will be available to assist in emergency situations when families have no one else to help them include: childcare, local transportation, food, financial assistance, crisis counseling, information and referral.

These agencies work together to provide Family assistance:

  • ACS (includes Army Emergency Relief financial assistance)
  • American Red Cross
  • Child Development Service (CDS)
  • Legal Services
  • Chaplains
  • Housing
  • Transportation
  • Provost Marshal
  • Casualty Assistance
  • The center will be open regularly-scheduled hours. If the need is determined, the EFAC will be open 24 hours a day, seven days a week. As needs change, so will the operating hours. For assistance after-hours, contact the 4th Infantry Division Staff Duty Officer (SDO) numbers at (719) 526-3400/5500 or Cell Phone (719)338-8187.

In the event of extended deployment/mobilization of units from this installation or mass casualty evacuation or natural disaster operations please refer to the Fort Carson Army Community Service Facebook Page for up to date information and instructions. The link to the ACS Facebook page is as follows:!/pages/Fort-Carson-Army-Community-Service/286726775837

You may also come to our facility to receive assistance and information. Directions to our main building on Ft. Carson are as follows:

  1. Take the ramp toward Ft Carson Gate 2.
  2. Turn slight right onto O' Connell Blvd (Gate access required).
  3. Turn slight right onto Chiles Ave.
  4. Turn left onto Prussman Blvd.
  5. Take the 1st right onto Wetzel Ave.
  6. 6303 Wetzel Ave, building 1526 is on the left.

In the event of an Emergency or Natural Disaster and you cannot contact us you can call Army OneSource at 877-811-ARMY or go to


Disaster Assistance Information Organizations & Resources

Army Disaster Personnel Accountability and Assessment System (ADPAAS)

After an emergency, all Army-affiliated personnel (Soldiers, Family members and Civilian employees) are to report their status to their command at the first available opportunity.

In some cases, the Secretary of Defense will direct all DOD-affiliated personnel in the affected area to report their accountability status as soon as possible. When this happens, if you have access to the Internet you are to report your status online through the Army Disaster Personnel Accountability and Assessment System (ADPAAS). ADPAAS provides a way for Army personnel and their Families in the disaster-affected area to report their status and how they were affected by the event. It also provides commanders a means to assess the impact of the disaster on Soldiers and their Families to provide assistance where needed. You may also report your situation through your chain of command or by using one of the established call centers or hotlines listed below.

Web address:

Frequently Asked Questions:

Q: Who developed the Army Disaster Personnel Accountability and Assessment System?
A: ADPAAS is a program developed by G-1 of the Headquarters Department of the Army.

Q: What are the URLs for ADPAAS for Family Members and Support Personnel?

Q: Do you have to install software to use ADPAAS?
A: No. ADPAAS is a web-based system and does not require any software installation. Family members, Soldiers and DoD civilians can use the secure website to update and view personal records. It can be accessed from work or home from any internet browser without a CAC-reader. You can also gain access through our ADPAAS mobile site by using your smart phone by simply going to Admin POC/ CORs can access from home as long as they have a CAC-reader.

Q: Can anyone access ADPAAS?
A: Soldiers, Family Members, DoD civilians, and contractors can access ADPAAS to view their information or self-account. COR (Command Representatives) can access ADPAAS as an administrator, to update, manage and view personnel records. COR access is granted only by the ADPAAS Team or by a Primary COR representative for your organization.

Q: How do I get a username and password for ADPAAS?
A: Login in on the Army Family Member site with your (Sponsor's) SSN and DOB. If you are already established as an ADPAAS COR, access is granted to the COR site using your CAC-card.

Q: What level of security clearance will individuals be required to have in order to access the ADPAAS Support server?
A: This is an unclassified application, but you have to be entered on ADPAAS as a COR and have CAC-reader on your computer.

Q: If communications or power are down, how do I use ADPAAS?
A: At the earliest available opportunity, call your unit or organization to account for yourself and your family. You may also call the Army Info Line or use ADPAAS once internet access becomes available.

Q: What is an Army FAMILY MEMBER?
A: "Army Family Member" includes Active Duty, all Reservists, National Guard, DoD Civilian Employees and their dependents. Some Contractors (e.g., OCONUS) are also considered part of the Army Family. All Army sponsors and Family members should be listed in DEERS.

Q: What does GAOC stand for?

A: Geographical Area of Coverage. This is the affected area designated by Department of Defense (DoD).

Q: What type and when is training available for Army Disaster Personnel Accountability and Assessment System (ADPAAS)?
A: Training can be coordinated with the Army Family Member's unit. The ADPAAS website has many resources available on the Help page that can be both useful and educational, (i.e., videos, user’s manuals and power point presentations). There is also an Army and Family Member Computer Based Training available on the ADPAAS website for all DA employees and Families to use.

Q: Who funds training? Should there be a concern regarding funding ADPAAS activities?
A: ADPAAS is a free secured web-based system, available for the Army Family. ADPAAS is an HQDA funded tool that requires no funding by Army Commands. Training is the responsibility of all Army units, commands, and organizations by appointed CORs using a train-the-trainer concept.

Q: What are the key steps in successfully implementing ADPAAS?

  1. Develop/Update a reporting hierarchy by UIC.
  2. Assign CORs access to each subordinate UIC.
  3. Validate your UIC hierarchy and personnel information.
  4. Train personnel to use ADPAAS.
  5. Account for affected and monitor daily.

Additional call centers and hotlines:
Army Info Hotline: 1-800-833-6622

For further information on ADPAAS, you may email questions to [email protected].


Ready Army:

  • Has preparedness tips and resources for "PEOPLE WITH SPECIAL NEEDS."

National Organization on Disability:

  • Has hazard specific fact sheets
  • Has for recovery resources
  • Has the Ready Army website features the Kid's Campaign
  • Has information on planning your evacuation
  • Has information on Family plans & emergency kits

Army Emergency Relief: (1-866-878-6378)

Army Emergency Relief: Army Community Service (ACS) Fort Carson, CO AER/ACS Tel# 719-331-5278

US Army Combat Readiness/Safety Center(Emergency Planning & Response)

FEMA: http://www.fema/gov/plan/prepare/supplykit.shtm
FEMA: http://www.fema/gov/plan/animals.shtm

Pet Hotels:

Army Disaster Accountability and Assessment System (ADPAAS): (1-800-833-6622)
1). Hearing-impaired callers & TTY/TTD: 1-800-364-9188
2). Spanish-speaking callers: 1-888-732-9020 / 1-877-888-0727 / 1-877-225-7524.

National Weather Service: Watches & Warnings:

U.S. Department of State Emergency information for American aboard:

U.S/ Department of Health and Human Services:

Center for Disease Control (CDC) and Prevention:

World Health Organization: